Chicago, IL - The City of Chicago Department of Revenue has entered into a 5-year $26 Million master contract with Keane, Inc to outsource a broad range of system support, service desk, and customer service functions for its various divisions. Under the Keane master contract, Clarity Partners is now handling all level 1 customer calls relating to business licensing and permit fees, use tax collection, and other revenue streams such as taxi medallions.
Clarity’s $4 Million subcontract also covers the service desk operations for the EZ Dec website where attorneys, title companies, and individuals can file real property transfer tax declarations online. EZ Dec is a multijurisdictional project sponsored by the City of Chicago, Cook County, and State of Illinois that will go live later this month. EZ Dec electronically combines and replaces 6 different paper forms that currently must be filed at city, county, and state levels.
A final area of responsibility for Clarity is to provide in-field support for the cashiering systems deployed at pay windows and remote pay stations around the city.
Clarity has supported Keane and the City of Chicago in their efforts to develop improved customer service business processes and to surpass service level goals. The Keane Master contract runs five years and includes two optional five-year extensions.
About the Chicago Department of Revenue
The Chicago Department of Revenue's mission is to support vital city infrastructure and services by maximizing revenue collections while providing superior customer services. The Department of Revenue is committed to administering and enforcing the Municipal Code of Chicago in a confidential, efficient and courteous manner. They are responsible for educating and assisting the public in the process of meeting their business obligations and informing them of the basis of all enforcement actions. They are also accountable for providing accurate information and letting citizens know their rights in dealing with the Department. The Department of Revenue encourages all to actively participate in all of their processes, further research each person's rights and responsibilities and give the Department feedback on how they may serve the public.
About Keane Inc.
Recently acquired by Caritor, an IT services industry pioneer, Keane now offers services that span consulting, technology, and outsourcing backed by greater technical depth, industry expertise, and geographic reach. Based in San Ramon, CA, Keane operates in 10 countries and employs more than 14,000 professionals. From application and business process outsourcing services to industry-specific solutions that merge consulting insights with technology innovation, everything Keane does is tailored to meet your unique and specific business needs.